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How do I refund a transaction?

To refund a transaction to your customer, follow the instructions below

From the Flint iOS app

  1. Go to 'History' at the bottom left
  2. Select the transaction to refund
  3. Select 'Issue Refund'
  4. Confirm

 

From the Flint Android app

  1. Go to 'Transactions' at the top-right
  2. Select the transaction to refund
  3. Select 'Issue Refund'
  4. Confirm

 

From the Flint Merchant Portal http://account.flint.com/mp/transactions

  1. Go to 'Transactions' at the left
  2. Select the transaction to refund
  3. Select 'Issue Refund'
  4. Confirm


You can only refund credit card transactions, which includes live CC transactions and invoices paid by your customer using a CC.

Cash and check transactions were not processed through Flint and therefore you need to refund your customer outside of Flint

Also, all refunds must be processed within 60 days of the payment date. If 60 days has passed from the original payment date, you will need to refund your customer outside of Flint.

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